Hocus AI — Support

Turn any photo into a video. Need a hand? We're here.

Contact us

Email [email protected] — we typically reply within 1–2 business days.

Common questions

How do I make a video? Pick an effect, add a photo, and your result appears in the Creations tab in a few minutes.

A generation failed. Your credits are automatically refunded on failure. Try a clearer, front-facing photo or try again in a moment.

Manage or cancel my subscription. iOS Settings → tap your name → Subscriptions → Hocus AI.

Refunds. Purchases are handled by Apple — request a refund at reportaproblem.apple.com.

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